After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 3pm PST will not be shipped out until the next business day.

Final price is inclusive of tax and duties, however not all currencies have tax and duties included. [store name] cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

We prioritize the security of your transactions. You can make a secure payment using various methods, including credit/debit cards and trusted payment gateways. Our website employs industry-standard encryption protocols to ensure that your financial information remains confidential and protected during the payment process.

No, your payment details are not stored on our website. We follow strict security measures to safeguard your information. Once your transaction is completed, we do not retain any sensitive financial data. This practice enhances the security of your personal information and ensures your peace of mind.

At Vassili Collection, we offer multiple secure payment options for your convenience. We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.

We also accept wire/bank transfers, as well as checks or money orders. Please note that all check and money order payments are subject to a 14 business-day holding period to allow for fund verification.

For our international clients, wire/bank transfer is our preferred method of payment, as it is the fastest, safest, and most efficient option. Credit card payments are also available; however, approval is subject to verification by our Credit Card Authorization Department.

Your satisfaction is our priority. Every item is shipped for your inspection, and you have 7 days from delivery to return it in its original, unworn condition for a full refund. The original certificate and/or appraisal must be included.

There are no restrictions and no restocking fees.

Custom-made or resized items are eligible for exchange only. Some exceptions may apply—please contact us for assistance.